Dealing with many operational staff in a freight company is frustrating. How can I avoid this?

Solution: EIF offer one point of contact. 

With EIF you will have a dedicated Account Manager looking after you from order placement, track-n-trace, updates, customs clearance through to delivery.

One point of contact for all communication to ensure a seamless process.

How do I know when to ship a full container (FCL) versus an LCL (Less than Container) shipment?

Solution: EIF will calculate and offer best option(s) when you request a quote.

Your EIF Account Manager will assess the weights and dimensions and advise you the most cost effective freighting method matched with the relative service delivery standards. Courier, airfreight, FCL or LCL... We evaluate all options to optimise your cost versus transit time.

Can I ship from one supplier to multiple consignee's?

Yes!  This is known as "Cross Docking". Your supplier will package orders individually labelled for your end users. On arrival into New Zealand we will break down the orders in our facility and dispatch to your local customer - nationwide.

This can save cost and time, minimising handling not to mention the carbon footprint of each package :-).

Is insurance a necessity when shipping?

Solution: Insurance is always wise... EIF can offer insurance on a per shipment basis.

We recommend an "Open Marine Insurance Policy" which covers you based on agreed risk, product and cover required. If you do not have a policy, EIF can offer cover on a case by case basis.

Running a warehouse involves fluctuating costs, and resource managing challenges. Is there a better way?

Solution: By Outsourcing your warehouse EIF can manage it for you

The advantages to outsourced warehousing can be:

  • Reduced Overheads - just pay for the space you need, when you need
  • Quality Resources
  • Flexibility
  • Relaibility
  • Value added Services

EIF can tailor a customised solution, allowing us to manage your stock with the efficiencies of our value added services. We offer a fully automated WMS (Warehouse Management System) with scanning technologies - flexible and accurate, offering full transparency with tailored reporting to suit your needs.

How can I get cargo transit updates and know when my shipments are arriving?

Solution: Visibility by web tracking or daily reports.

Your EIF Account Manager will provide shipment status updates direct or offer our web tracking facility where shipment volume necessitates. We ensure full transparency at all times and the information can be tailored to suit your company's requirements.